Emotions Puzzle Play 1

Return and Refund Policy

At Good Grief, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Products must be returned within 30 days of receipt.
• Items must be unused, in their original condition, and include all original packaging.
• Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original payment method within 7-10 business days.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Exchanges

• If you receive a defective or damaged product, we are happy to exchange it at no additional cost. Please contact us within 7 days of receipt to initiate an exchange.

Non-Returnable Items

• Digital products, downloadable items, and items purchased during special sales (e.g., Black Friday) are non-returnable unless defective.

Shipping Policy

At Good Grief, we aim to ensure a smooth and reliable delivery experience for all our customers. Below is an overview of our shipping process and costs:

Processing Time

• Orders are processed within 2-3 business days (excluding weekends and holidays) after your payment has been received.
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods and Costs

• Standard Shipping (3-7 business days): $5.99 flat rate.
• Expedited Shipping (2-3 business days): $12.99 flat rate.
• Free Shipping: Available on orders over $50 (applies to Standard Shipping only).

Delivery Locations

• We currently ship within the United States. For international shipping inquiries, please contact us directly.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us at [insert contact email] within 7 days of delivery for assistance. Be sure to include your order number and any supporting documentation (e.g., photos of damaged items).

Order Changes or Cancellations

• Orders can be modified or canceled within 24 hours of placement. After this time, we cannot guarantee changes as processing will have begun.